1xCare And FEJAR Partner On Gambling Harm Prevention

1xCare and the Federación Española de Jugadores de Azar Rehabilitados (FEJAR) have signed a Memorandum of Partnership to cooperate on preventing and reducing gambling-related harm, improving access to support and advancing responsible gambling education and evidence-based practice.

1xCare brings together work in research, education, technology and player well-being under a single framework. FEJAR contributes experience in prevention and providing support to people affected by gambling-related problems, as well as their families.

The collaboration falls under 1xCare’s Support and Well-Being pillar.

Partnership To Explore Access To Online Therapy

As an initial area of cooperation, the organisations intend to explore ways to support and strengthen access to FEJAR’s online therapy and support services. This could help people who face geographical or other barriers to receiving in-person assistance.

The memorandum places independence and safeguarding at the centre of the partnership. FEJAR will retain full responsibility for its professional methods, therapeutic processes and decisions concerning individual beneficiaries.

Support provided through the collaboration will not be conditional on endorsing any commercial product or operator, nor will it be used for marketing or customer acquisition. Neither 1xCare nor any donor will have access to beneficiaries or influence over individual care.

Beneficiary confidentiality and data protection will be maintained in accordance with the General Data Protection Regulation (GDPR).

“Responsible gambling is a commitment; it is non-negotiable and sits at the centre of everything we do,” said Simon Westbury, chairperson of 1xCare.

“This partnership is built on independence and respect for FEJAR’s expertise. Our role is to help strengthen access to support for people affected by gambling-related harm, not to direct how that support is delivered.”

Framework For Future Cooperation

The memorandum establishes a framework for cooperation, with any specific initiative, including funding, defined services or the processing of personal data, subject to a separate written agreement, proportionate due diligence and each organisation’s governance procedures.

The partnership is non-exclusive, and both organisations will remain independent.

Gerardo Rodriguez Velo, president of FEJAR, said:

“At FEJAR, we believe that preventing gambling-related harm requires a strong commitment to prevention, accessible support, and the well-being of affected individuals and their families.

“This partnership offers an opportunity to explore ways to strengthen access to support services, while safeguarding FEJAR’s professional independence and ensuring that the needs of beneficiaries remain at the centre of our work.”

Westbury added: “1xCare is focused on demonstrable and meaningful change across all the responsible player protection touchpoints. We look forward to working alongside FEJAR and other organisations that share the goal of better protecting players.”