Events calendar
Dec32026
Summit
Official site Lottery CX Summit
Customer experience summit for lotteries
Dec 3–4, 2026(2 days) Vienna, Vienna, Austria
About the event
The Lottery CX Summit looks specifically at player experience in lottery: digital onboarding, retail-to-online journeys, loyalty and responsible play messaging.
It runs alongside a sister AI summit in Vienna, giving lottery teams access to both agendas.
What to expect
- Digital onboarding and UX sessions
- Retail-to-online journey workshops
- Loyalty and CRM case studies
- Co-located AI in Gaming Summit
Conference themes
- Customer experience
- Digital play
- CRM
- Responsible gambling
Who attends
- Lottery operators
- CX and CRM teams
- Operators and sportsbooks
- Suppliers and platform providers
- Affiliates and marketing agencies
- Payment providers and PSPs
- Compliance, legal and AML professionals
- Commercial and business development leads
Passes & registration
Paid delegate passes; combined tickets with the AI summit are usually offered.
Getting there
Vienna, around 25 minutes from Vienna International Airport.